UK ROYAL MAIL 3-5 WORKING DAYS

We endeavour to dispatch orders placed before 12pm on the same day, however this will be dependent on stock availability and demand.

These orders are sent via Royal Mail and a signature will be required on delivery.

If for some reason you’re not home when Royal Mail call, they will attempt redelivery once and will leave you a contact card to reschedule a delivery.

UK NEXT DAY DELIVERY £7.50

Next Day Delivery parcels are sent via DPD on a next working day delivery service. These must be ordered before midday to guarantee a next working day service.

If for some reason you’re not home when DPD call, they will attempt redelivery twice and will leave you a contact card to reschedule a delivery.

It is possible to schedule neighbour delivery or safe place delivery through the DPD website and app. It is also possible to track and reschedule your shipment through the website or app.

INTERNATIONAL DELIVERY

We are able to ship globally and now offer all major currencies. Please select your relevant country from the menu. You can then view products in your desired currency and any important information in your own language. Once at checkout, you will see local payment methods and calculations for any appropriate shipping, duties, taxes and other customs fees.

We utilise a number of couriers to ensure your goods are delivered efficiently and cost-effectively. We have summarised below the indicative delivery times for our key markets:

Europe:
We offer two forms of delivery:
Standard delivery is expected within 8-10 days
Express delivery is expected within 3-5 days

US:
Delivery is expected within 5-7 days

Canada:
Delivery is expected within 5-7 days

The above times are indicative and will vary based on specific end location details. Orders placed on Saturday and Sunday will be collated on Monday morning and then be delivered within the timescales indicated above.

UK RETURNS

We provide 2 options for UK orders; Collect+ and InPost. Please see details on these below:

Collect+

  • Fast and simple returns with no costs to you.
  • Tracking available.
  • 8000+ available drop-off points

Follow the steps here to access your Collect+ returns label.

Instant Returns with InPost Lockers

No printing required at home or when you drop off your return. Just scan. Drop. Done. No label is needed.

  • No printing
  • No queues
  • Available 24/7
  • Self-service and contact-free

How it works:

  1. Choose Instant Returns to create a QR code
  2. Scan the code on your phone at your local locker
  3. Put your parcel inside and shut the door.

When your return is collected from the locker, a label will be applied for you by the courier.

PLEASE NOTE: all items from the same order should be returned in one parcel.

Maximum parcel size: 41cm x 38cm x 64cm.

 

Please visit waxlondon.com/a/returns and follow the steps to organise your return via either of the above options.

 

INTERNATIONAL RETURNS

For International orders, we are pleased to have brought in a new affordable returns service! We are pleased to be able to share our negotiated rates with our carriers. A single item is estimated to be around £20/USD 30 to return. You will get a quote for the cost of the return, which will be deducted from your refund.

This can be found here.