These orders are sent via Royal Mail and a signature will be required on delivery.
If for some reason you’re not home when Royal Mail call, they will attempt redelivery once and will leave you a contact card to reschedule a delivery.
Free UK Shipping On Orders Over £75 + Free Returns
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UK Returns: waxlondon.com/a/returns
International Returns: https://web.global-e.com/returns/portal/oQik
*Please note that online returns cannot be accepted in store
We endeavour to dispatch orders placed before 12pm on the same day, however this will be dependent on stock availability and demand.
These orders are sent via Royal Mail and a signature will be required on delivery.
If for some reason you’re not home when Royal Mail call, they will attempt redelivery once and will leave you a contact card to reschedule a delivery.
Next Day Delivery parcels are sent via DPD on a next working day delivery service. These must be ordered before midday to guarantee a next working day service.
If for some reason you’re not home when DPD call, they will attempt redelivery twice and will leave you a contact card to reschedule a delivery.
It is possible to schedule neighbour delivery or safe place delivery through the DPD website and app. It is also possible to track and reschedule your shipment through the website or app.
We are able to ship globally and now offer all major currencies. Please select your relevant country from the menu. You can then view products in your desired currency and any important information in your own language. Once at checkout, you will see local payment methods and calculations for any appropriate shipping, duties, taxes and other customs fees.
We utilise a number of couriers to ensure your goods are delivered efficiently and cost-effectively. We have summarised below the indicative delivery times for our key markets:
Europe:
Standard delivery is expected within 4-10 working days - Free (above €125)
Express delivery is expected within 2-3 days working days - €25 (above €125), €40 (below €125)
US:
Delivery is expected within 2-5 days working days
Free shipping above $100, $35 otherwise
Canada:
Delivery is expected within 2-5 days working days
Free shipping above CAD$125, CAD$45 otherwise
Australia:
Delivery is expected within 4-8 days working days
Free shipping above AU$270, AU$30 otherwise
Rest Of World:
Standard delivery is expected within 4-10 working days
Free shipping over £200, £15 otherwise
The above times are indicative and will vary based on specific end location details. Orders placed on Saturday and Sunday will be collated on Monday morning and then be delivered within the timescales indicated above.
*Please note, shipping fees will not be included in the refund. Returns on purchases with gift cards can only be exchanged/refunded to the gift card balance.
UK RETURNS
INTERNATIONAL RETURNS
For International orders, we are pleased to have brought in a new affordable returns service! We are pleased to be able to share our negotiated rates with our carriers. A return is estimated to be around £20/USD 30 to return. You will get a quote for the cost of the return, which will be deducted from your refund.