Standard Delivery parcels are sent via Royal Mail.
If for some reason you’re not home when Royal Mail call, they will attempt redelivery once and will leave you a contact card to reschedule a delivery.
Welcome to Wax:
UK:
International:
It’s the most wonderful time of the year, and it’s getting better. We’re extending our returns window for Christmas gifts and shopping.
Any purchase made between 1st December - 24th December can be returned, or exchanged, up until 31st January.
UK Returns: https://omniparcelreturns.com/bookreturn/booking_return/313
International Returns: https://web.global-e.com/returns/portal/oQik
*Please note that online returns cannot be accepted in store
Monday - Friday: Orders placed before 9pm GMT will be shipped the same day.
Saturday - Sunday: Orders placed before 6pm GMT will be shipped the same day.
Standard Delivery parcels are sent via Royal Mail.
If for some reason you’re not home when Royal Mail call, they will attempt redelivery once and will leave you a contact card to reschedule a delivery.
Next Day Delivery parcels are sent via Royal Mail on a next working day delivery service.
If for some reason you’re not home when Royal Mail call, they will attempt redelivery once and will leave you a contact card to reschedule a delivery.
We are able to ship globally and now offer all major currencies. Please select your relevant country from the menu. You can then view products in your desired currency and any important information in your own language. Once at checkout, you will see local payment methods and calculations for any appropriate shipping, duties, taxes and other customs fees.
We utilise a number of couriers to ensure your goods are delivered efficiently and cost-effectively. We have summarised below the indicative delivery times for our key markets:
Europe:
Standard delivery is expected within 4-10 working days - Free (above €125)
Express delivery is expected within 2-3 days working days - €25 (above €125), €40 (below €125)
US:
Delivery is expected within 2-5 days working days
Free shipping above $100, $35 otherwise
Canada:
Delivery is expected within 2-5 days working days
Free shipping above CAD$125, CAD$45 otherwise
Australia:
Delivery is expected within 4-8 days working days
Free shipping above AU$270, AU$30 otherwise
Rest Of World:
Standard delivery is expected within 4-10 working days
Free shipping over £200, £15 otherwise
The above times are indicative and will vary based on specific end location details. Orders placed on Saturday and Sunday will be collated on Monday morning and then be delivered within the timescales indicated above.
*Please note, shipping fees will not be included in the refund. Returns on purchases with gift cards can only be exchanged/refunded to the gift card balance.
UK RETURNS
INTERNATIONAL RETURNS
For International orders, we are pleased to have brought in a new affordable returns service! We are pleased to be able to share our negotiated rates with our carriers. A return is estimated to be around £20/USD 30 to return. You will get a quote for the cost of the return, which will be deducted from your refund.