Delivery & Returns

These orders are sent via Royal Mail and a signature will be required on delivery.

If for some reason you’re not home when Royal Mail call, they will attempt redelivery once and will leave you a contact card to reschedule a delivery.

Next Day Delivery parcels are sent via DPD on a next working day delivery service. These must be ordered before midday to guarantee a next working day service.

If for some reason you’re not home when DPD call, they will attempt redelivery twice and will leave you a contact card to reschedule a delivery.

It is possible to schedule neighbour delivery or safe place delivery through the DPD website and app. It is also possible to track and reschedule your shipment through the website or app.

We are able to ship globally and now offer all major currencies. Please select your relevant country from the menu. You can then view products in your desired currency and any important information in your own language. Once at checkout, you will see local payment methods and calculations for any appropriate shipping, duties, taxes and other customs fees.

We utilise a number of couriers to ensure your goods are delivered efficiently and cost-effectively. We have summarised below the indicative delivery times for our key markets:

Europe:
Standard delivery is expected within 4-10 working days - Free (above €125)
Express delivery is expected within 2-3 days working days - €25 (above €125), €40 (below €125)

US:
Delivery is expected within 2-5 days working days
Free shipping above $100, $35 otherwise

Canada:
Delivery is expected within 2-5 days working days
Free shipping above CAD$125, CAD$45 otherwise

Australia:
Delivery is expected within 4-8 days working days
Free shipping above AU$270, AU$30 otherwise

Rest Of World:
Standard delivery is expected within 4-10 working days
Free shipping over £200, £15 otherwise

The above times are indicative and will vary based on specific end location details. Orders placed on Saturday and Sunday will be collated on Monday morning and then be delivered within the timescales indicated above.

RETURNS

*Please note, shipping fees will not be included in the refund. Returns on purchases with gift cards can only be exchanged/refunded to the gift card balance.

UK RETURNS

• To begin your UK return please go to waxlondon.com/a/returns
• Enter your order number and the email address used to place the order.
• Next, choose which items are to be returned and if you would like a refund, voucher code, or exchange.
• If exchanging items, please select the same item in a different size.
• Once submitted, you will receive two emails. The first is a confirmation of your request with a return request reference number.
• The second email allows you to download a Collect+ label. Please follow the instructions contained in this email to return the items free of charge.
• If you have not received these emails from us, please check your junk mail and search "Your Wax London Order".

INTERNATIONAL RETURNS

For International orders, we are pleased to have brought in a new affordable returns service! We are pleased to be able to share our negotiated rates with our carriers. A return is estimated to be around £20/USD 30 to return. You will get a quote for the cost of the return, which will be deducted from your refund.

• To begin your international return please go to https://web.global-e.com/returns/portal/oQik
• Enter your order number and the email address used to place the order.
• Next, choose which items are to be returned, the quantity & reason for return.
• Next, select prepaid returns label, then choose to Print Returns Label. This will download the label to your computer which you can print and fix to the parcel.
• Please make sure to include the packing slip inside the parcel, indicating your reason for return.
• The cost of the label is deducted from your final refund (note: this does not apply to exchanges or returns of faulty items).
• Post your parcel at a DHL drop off point. You can find your nearest convenient drop off point at www.dhl.com