Delivery & Returns

CHRISTMAS SHIPPING INFO

UK:

  • For standard delivery orders, order by December 20th 12PM for delivery on or before December 24th.
  • For next day delivery orders, order by December 21st 12PM for delivery on or before December 24th.

International:

  • For US Express delivery orders, order by December 20th 12PM GMT for delivery on or before December 24th.
  • For Europe Express delivery orders, order by December 20th 12PM GMT for delivery on or before December 24th.
  • For Europe Standard delivery orders, order by December 14th 4PM GMT for delivery on or before December 24th.
  • For ROW Express delivery orders, depending on location, order within 15th - 20th December for delivery on or before December 24th. View the last dates per location here.
CHRISTMAS RETURNS WINDOW

It’s the most wonderful time of the year, and it’s getting better. We’re extending our returns window for Christmas gifts and shopping.

Any purchase made between 1st December - 24th December can be returned, or exchanged, up until 31st January.

 

UK Returns: https://omniparcelreturns.com/bookreturn/booking_return/313

International Returns: https://web.global-e.com/returns/portal/oQik

*Please note that online returns cannot be accepted in store

DELIVERY - WE ARE NOW DISPATCHING ORDERS 7 DAYS A WEEK!
CUT-OFF TIMES

Monday - Friday: Orders placed before 9pm GMT will be shipped the same day.
Saturday - Sunday: Orders placed before 6pm GMT will be shipped the same day.

UK ROYAL MAIL 2-3 WORKING DAYS - FREE ABOVE £75, £4.50 OTHERWISE

Standard Delivery parcels are sent via Royal Mail.

If for some reason you’re not home when Royal Mail call, they will attempt redelivery once and will leave you a contact card to reschedule a delivery.

UK ROYAL MAIL NEXT DAY DELIVERY £7.50

Next Day Delivery parcels are sent via Royal Mail on a next working day delivery service.

If for some reason you’re not home when Royal Mail call, they will attempt redelivery once and will leave you a contact card to reschedule a delivery.

INTERNATIONAL DELIVERY

We are able to ship globally and now offer all major currencies. Please select your relevant country from the menu. You can then view products in your desired currency and any important information in your own language. Once at checkout, you will see local payment methods and calculations for any appropriate shipping, duties, taxes and other customs fees.

We utilise a number of couriers to ensure your goods are delivered efficiently and cost-effectively. We have summarised below the indicative delivery times for our key markets:

Europe:
Standard delivery is expected within 4-10 working days - Free (above €125)
Express delivery is expected within 2-3 days working days - €25 (above €125), €40 (below €125)

US:
Delivery is expected within 2-5 days working days
Free shipping above $100, $35 otherwise

Canada:
Delivery is expected within 2-5 days working days
Free shipping above CAD$125, CAD$45 otherwise

Australia:
Delivery is expected within 4-8 days working days
Free shipping above AU$270, AU$30 otherwise

Rest Of World:
Standard delivery is expected within 4-10 working days
Free shipping over £200, £15 otherwise

The above times are indicative and will vary based on specific end location details. Orders placed on Saturday and Sunday will be collated on Monday morning and then be delivered within the timescales indicated above.

RETURNS

*Please note, shipping fees will not be included in the refund. Returns on purchases with gift cards can only be exchanged/refunded to the gift card balance.

UK RETURNS

  • To begin your UK return please go to https://omniparcelreturns.com/bookreturn/booking_return/313
  • Enter your order number and the email address used to place the order.
  • Next, choose which items are to be returned and if you would like a refund, voucher code, or exchange.
  • If exchanging items, please select the same item in a different size.
  • Once submitted, you an email containing the free return label.
  • If you have not received these emails from us, please check your junk mail and search "Wax London LTD".

INTERNATIONAL RETURNS

For International orders, we are pleased to have brought in a new affordable returns service! We are pleased to be able to share our negotiated rates with our carriers. A return is estimated to be around £20/USD 30 to return. You will get a quote for the cost of the return, which will be deducted from your refund.

  • To begin your international return please go to https://web.global-e.com/returns/portal/oQik
  • Enter your order number and the email address used to place the order.
  • Next, choose which items are to be returned, the quantity & reason for return.
  • Next, select prepaid returns label, then choose to Print Returns Label. This will download the label to your computer which you can print and fix to the parcel.
  • Please make sure to include the packing slip inside the parcel, indicating your reason for return.
  • The cost of the label is deducted from your final refund (note: this does not apply to exchanges or returns of faulty items).
  • Post your parcel at a DHL drop off point. You can find your nearest convenient drop off point at www.dhl.com