If your order hasn’t arrived when you were expecting it to, please check the following:
Have you received a dispatch confirmation email from us? (Maybe check your Junk folder!)
Check the tracking link (this can be found on your dispatch confirmation email) to view the most up to date information on the whereabouts of your parcel.
Sign in and check your account on our website. Is your delivery address correct? Are your contact details up to date?
Check for text messages, emails and attempted delivery cards from our couriers.
Your parcel may be awaiting collection at a local delivery depot, or you may need to check that no one else (a helpful neighbour maybe?) has taken receipt of your parcel.
If you still can't locate your parcel, please contact our Customer Services team with your order number to hand. We’ll do our best to help.
*Please note, the cut off for Next Day delivery is 12pm UK time.