Free UK Delivery and Returns
Free UK Delivery parcels are sent via Royal Mail on a 2-5 day delivery service.
We endeavour to dispatch orders placed before 12pm on the same day, however this will be dependent on stock availability and demand.
These orders are sent via Royal Mail and a signature will be required on delivery.
If for some reason you’re not home when Royal Mail call, they will attempt redelivery once and will leave you a contact card to reschedule a delivery.
Next Day Delivery £6
Next Day Delivery parcels are sent via DPD on a next working day delivery service.
We endeavour to dispatch orders placed before 12pm for next day delivery, however this will be dependent on stock availability and demand.
If for some reason you’re not home when DPD call, they will attempt redelivery twice and will leave you a contact card to reschedule a delivery.
It is possible to schedule neighbour delivery or safe place delivery through the DPD website and app. It is also possible to track and reschedule your shipment through the website or app.
International Delivery £10
International Delivery parcels are sent via DHL and delivered in 3-7 working days.
To place an international order simply select country of destination at checkout and shipping will be automatically calculated. If you cannot see your country on the checkout menu please call +44 (0)20 359 55371 or email email@example.com.
International delivery times vary depending on destination – for more information call us on+44 (0)20 359 55371 or email us on firstname.lastname@example.org
Sales Tax and VAT
All prices on our site are in pounds sterling and are inclusive of European Union sales tax (VAT) at the prevailing rate where applicable.
When you are at your shopping bag page, you can select the intended destination for your order, and we will automatically calculate the relevant shipping and VAT.
Returns and Exchanges
If you are in any way unhappy with your goods, items you want to return for a refund or an exchange will be accepted within 14 calendar days of delivery (21 for International returns). Items returned outside that period will only be refunded if the return has been authorised by our customer service team.
If you are within the European Union and return your entire order for a refund within 14 calendar days of receiving it, we will also refund any initial postage and packing charges.
Please note that your statutory rights are not affected. To return an item, please fill out the returns form provided and return using the free postage label provided (Royal Mail, UK only) to send back to us. On processing your return we strive to organise refunds and exchanges as quickly as possible.
If you have any questions, concerns, or would like new paperwork for your return, please contact Wax London customer care on +44 (0)20 359 55371 or by email to email@example.com
We will only accept returns of items that are unused and returned with all original tags and packaging intact. We will not accept returns of items that have been worn or where the tags have been removed. You can send or drop your items with the completed Returns Form to:
Wax London Returns, Toll Global Forwarding, Daniel’s Way, Hucknall
Nottingham NG15 7LL United Kingdom
Please note that we are not responsible for return postage. When you return goods, please retain proof of posting from your shipper. Without this we cannot be responsible for any items that fail to reach us.
We aim to process all returns within 48 hours of reaching us. Depending on whom you bank with, refunds may take a further few days to show up on your card statement.
Returns for Sale Items:
If you are in any way unhappy with your goods, items you want to return for a refund or an exchange will be accepted within 14 calendar days of delivery.